Some of you might have remembered the issues I had back in September with the QWest service making my bill higher than what it should be. It has not gone away. It has been an ongoing argument and other “services” being changed to make the bill close to 100 dollars a month. I’m sorry but I’m not paying for your screw ups. I work my butt off. And for subpar service, yeah. Not worth it.
After once again seeing another charge placed on my account and e-mailing a Steph Lake (who you can see commented on the previous post) I have gone back and forth to get what has been agreed upon. The internet got switched. Then I had to argue our long distance. Do not tell me one price and then attempt to charge me another. You are darn right I am going to be pissed and not a very easy person to get along with.
I finally contacted the Iowa Utilities Board Commission to get a third party involved that deals with companies such as this. You are asked to give the name of individuals you have been in contact with. So yes, Steph Lake of Qwest’s name went into my complaint.
Not even 48 hours from the time this is filed, I came to sit on my blog after being in the ER on my New Years. Yeah fun huh? But wait, it get’s better. I come home to find this waiting in moderation on my comments.
Well let me tell you a little something about the internet. The internet is not anonymous. Especially when you leave the REAL e-mail address. Mr. Commando there is really Joe Lake. Steph Lake’s husband. Steph Lake of Qwest.
And of course, Qwest has nothing to say except they apologize. Apologize? I’m paying for your mistakes. And I am not going to pay this woman’s paycheck and allow her to harass me. I’ve got Myspace pages, I’ve got the personal Twitter page. Do you really want me to post those?
Oh yeah, Steph and Joe, did you ever find the parrot you lost back in August. Just wondering.
I wanted to take a quick minute to reach back out to you; to apologize on behalf of the Talk To Qwest Team; and as the Team Lead, I want to assure you that we do take Customer Account Privacy very seriously. This is being thoroughly researched and investigated to find out exactly what happened and appropriate steps taken to ensure this type of behavior doesn’t happen again.
I understand you are beyond frustrated with the many issues you have had and again, I apologize. I do understand the bill was not accurately reflecting all discounts and credits you were promised but that Steph was taking all appropriate measures to make sure you received everything you were informed you would get. We really do not want to lose you as a customer and we very much do appreciate your business!
In the meantime, if you have any questions please feel free to shoot me a quick email and I’d be happy to answer anything I can.
You appreciate my business? Could have fooled me.
QWest has been sitting on my blog. Yet they have nothing to say. The corporate office in Denver has tried going through this site with a fine tooth comb and refreshed well, a very ridiculous amount for having nothing to say. They are in violation of privacy laws yet still have nothing to say.
P.S. Just because you get on this post from a Blackberry, I still can see you.