With Mother’s Day coming, I’ve been thinking about getting my Mom flowers. I know it’s a rare thing for her and it would definitely be a surprise. Today I knew she was having a not-so-great day and after looking at Teleflora, I knew I could have flowers delivered the same-day.
It was her day off and I knew she would be outside in her yard so my whole point of ordering was to surprise her being out working in the yard with a delivery coming into her drive. My mom lives out in the country so when someone pulls in to the drive, they are there for a reason.
So I picked out flowers, received a confirmation for delivery TODAY and I waited. I kept sending sporadic text messages to her. Nothing hinting at a delivery. When it hit 5:30, I decided to call her. She finally said to me, “So I have a question, did you order me flowers?” Yay! She got them! Wrong. “Well this, Flowers by Donna Jean or whatever in Woodward called me and asked if they could deliver tomorrow morning.” Ummmmm, Mom they were supposed to be there TODAY. And why on Earth did they call to ask that?
So I decided to call in to Teleflora as simply put, I was heartbroken. These were for Mother’s Day but they were also meant to brighten my Mom’s crummy day. I was greeted by laughter and “Oh.em.gee” to my Mom’s surprise being ruined. Basically, I was only asked if it was fine to deliver tomorrow. No, it was not okay with me. I proceeded to ask for a supervisor.
As I waited for a supervisor to come on the phone, I received a delivery confirmation e-mail. Another problem considering the flowers WERE NOT DELIVERED! The supervisor laughed throughout his conversation with me until I finally had enough and yes, I cried. I didn’t find it very funny that the surprise was ruined and there was apparently no issue with how this was being handled. How do you LAUGH at a customer that is telling you a surprise for their Mother was ruined. Do you NOT have a Mother?
I can’t wait to see what condition my Mom’s flowers will be in…I’m sure I’ll be heartbroken then as well.
The supervisors way to “make it right”? Well, we’ll send an apology note with the flowers and give you 50% off your next floral order. REALLY? What on Earth makes you think I will be ordering from you again with how this situation has been handled.
All I wanted was to bring a smile to my Mother’s face and instead, I can join her in the crummy day. Thanks Teleflora.
Mom received her flowers and let’s just say it added insult to injury. There was no “apology” with my mom’s flowers. The balloon was an I love you Valentine’s type balloon. Seeing the balloon, I asked her if there was any card whatsoever “Just one with my name, address, and phone number on it” So, I asked for Mother’s Day card with a specific personalized message that included “Love, Jenna, Steven, Kelsie, Aubrey, Nathan, and Lucas”. I don’t think an I love you really applies to something from six people. Not happy at all.