Right before Aubrey was born, we decided to use QWest for a home phone service. After a few months, we finally decided we’d add internet service. Being online as a student and blogger, I need RELIABLE service.
We had a couple outages where a technician had to come fix our internet. Hey. It happens.
Several months ago, I called asking to switch our long distance. We weren’t using the plan we had and well in this economy, you have to save money where you can.
Now I understand when you are a sales rep., you need to try bundling services, “add-ons”. It’s how you make your money. The rep I talked to when changing long distance went through everything, telling me to get DirectTV service after I saying I couldn’t (live in an apt facing opposite direction a satelite would need to face), let’s set you up with cell phone service. Nope, just signed a contract with a different provider.
I got off the phone with a bad taste in my mouth. I just KNEW something besides my long distance plan had been changed. Well, all I can do is wait for the bill, am I right?
Our bill comes. Our bill typically averages around 45 to 50 dollars. INTERNET CHARGES 95 DOLLARS!! Our bill was close to $140 DOLLARS!
I call in to figure out what is going on. There is no way the internet we get would be worth 95 dollars in anyway (unless my website loads in 1 second, yeah not happening)
Transferred through 3 different people. Finally get to the Loyalty Department and she discovers when I called in to switch long distance, the previous woman UPGRADED MY INTERNET. Yeah remember I only wanted Long Distance switched? Funny how that worked huh.
So we go through different things, get told of some promotions and sure ok. We get a new bill. A Charge for STILL THE WRONG PRICE.
I call in today. Transferred back and forth. “You’ll receive credit on the next bill.” Ok.
Why do I still have a bad taste in my mouth?