Today I have had to experience some of the worst customer service in a LONG time. And for it to come from a company like FedEx, well it’s just getting annoying. I’ve had a package delivered to someone across town and not myself, and I’ve had someone claim they attempted delivery when they did not. This is the worst time something like this has happened.
After reviewing e-mails, I realized I package I was to receive yesterday never arrived. We were home all day. Our postal carrier came. Our UPS guy came. So I sent the company an e-mail just to see if they had a tracking number on the package.
Your package is “in transit” – was scheduled to be delivered but message states customer was not available or business closed. This is your tracking number: ——————
Is it sad that knowing that message, I KNEW it was a FedEx delivery? So sure enough I see the time the “attempted” delivery took place. We were home. The funny thing? It was within the same 15 minutes that our mail man was making a delivery. There’s no doortag left in our front hall. Nothing. NO ONE CAME TO OUR APARTMENT FROM FEDEX.
So this morning, I called. “Well the package will be out for deliveries for 3 business days.” Ok well, that’s not my problem folks. When I am AT my residence and someone says they attempted to deliver something. Yeah, you can’t exactly miss it. We have an annoying security buzzer. This thing can induce my migraines. I know the package will get here sooner or later, my problem is the continuous lack of concern FedEx has.
My annoying buzzer goes off this afternoon. And yes, this FedEx driver must enjoy holding the thing down even after I’ve hit the door for her to get into our building. When I open the door to see it is her, I grab the package and shut the door. Little did I know the reason why she had a grin on her face.
With the cold weather coming, today has been a pretty nice day. So about 15 minutes after the package arrived, I decided to head outside with Aubrey. I open the door and oh.my.god. There is a DOORTAG on my door. Those lovely things you get when you miss a package? This FedEx employee thought it would be okay to hang the doortag she WOULD HAVE hung yesterday if we hadn’t been here. Oh wait, that’s right. We were here. She never came.
Back inside I come to call the 1-800 number back. He says he’ll forward my “concern”. Yeah right. I tell him I’m sick of this becoming a continuous pattern with THIS driver and I want to know what’s going to be done about it. “Well you did get your package, didn’t you?”
That’s not the problem anymore FedEx. It’s the fact that this has become an ongoing problem and the fact a doortag was hung up AFTER making the delivery. Looks to me like someone’s trying to cover her ass. Except she just scribbled on the tag quick. Since she was supposed to deliver Monday, will she really wait til NEXT MONDAY to try delivery again? Yeah, you got the doortag wrong too there hun.
Now, I’ve had a FedEx individual contact me on good ole Twitter. He asks for my tracking number. I get a response of “I’m glad to see your package was delivered. Is there anything I can help you with?” Um yeah, getting rid of the morons in this company that think it’s ok as long as the package gets there.
After saying my issues is not with the package being delivered its the lack of customer service and the fact we’re acting like it’s okay for this woman to be deceitful with her job. How many packages have never showed up for other individuals?
I’m sorry about what happened, but I’m glad to hear that you got your package. I hope that you give us the opportunity to better assist you again.
Yeah sorry. I’m still not happy. FedEx, I’m so glad I love my UPS Driver.