While I was extremely excited to start sharing about the Samsung Galaxy S8+, my phone is not off to a very good start. Despite having a case that is supposed to protect my phone against drops, yesterday it got tested and failed. While at an appointment for the twins, in an attempt to stop one from falling off his chair onto the hard floor, my phone took the dive shattering the screen.
“Unluckily”, we pay Verizon for phone insurance through Asurion to get it replaced quickly. While it’s no fun having to pay the deductible of $199, well, when you are told you can get it replaced next day.
Ha. Think again.
After having to fill out a SWORN Affidavit, verifying the information of what happened to the phone, we then got hit with new info.
They can’t replace my phone. It’s backordered. Oh wait, you can select an alternative replacement device!
Nope, you can’t do that either.
We asked why is it we are expected to pay for a service that says we can have our phones replaced immediately if something happens and yet, that is indeed FALSE information. Oh and when the phone becomes available? You bet, you will still pay the full deductible to replace said phone.
Asurion told us if we didn’t want to wait, we can just go buy a brand new phone and they will reimburse us. Think about that for a second. We carry insurance so we don’t have to come up with the money to purchase a new phone at the retail value…if we had the disposable income to just go out and grab a phone retailing between $800 and $1000, would we really care to protect it?
Yes, the Samsung Galaxy S8+ JUST came out. So in reality, Asurion does not have any phones REFURBISHED yet to send me a USED phone. The last time we had to replace a phone? The replacement had to be replaced.
As a mom with two special needs boys, I need a phone in sound working order. I am constantly receiving phone calls that I must respond to immediately to make sure our services are where they need to be.
While I know Verizon is not the only phone carrier that uses Asurion, I have to question why such a shady service is still being used. There have been numerous complaints regarding Asurion over the years. If your customers are paying for a service they are told will protect them in a timely manner, even quoting “Next Day”, then fulfill the service you are agreeing to.
PS, if your Samsung Galaxy S8+ hits the ground, be prepared for it to SHATTER. I guess I’ll be on the hunt for a military grade screen protector…if I ever get a phone.